Question 1

What is SimplyBoost and how does its AI agent work?

Accepted Answer

SimplyBoost is an AI agent for customer support and lead capture. You add your website, documents and FAQs, and the agent answers customers from that content in your website chat, WhatsApp and Instagram DMs. It collects contact details, can book appointments in Google Calendar from website chat, and hands the conversation to your team when a person is needed.

Question 2

Does SimplyBoost work on WhatsApp, Instagram, and other channels?

Accepted Answer

It works on three channels: your website chat widget, WhatsApp (through the official WhatsApp Business Platform) and Instagram DMs. The same knowledge base sits behind all of them, and your team can take over any conversation from one inbox.

Question 3

How is SimplyBoost different from a chatbot builder like Chatbase?

Accepted Answer

Chatbase builds an AI agent from your content, but much of it sits behind higher plans and add-ons: 1 agent per plan with $25 a month for each extra, helpdesk features from $150 a month, and credit top-ups at $40 per 1,000. SimplyBoost includes it in the plan: 3 AI agents, website chat, WhatsApp and Instagram in one inbox, handover to Zendesk, Freshdesk, Gorgias or Slack, and leads rated hot, warm or cold, from €39 a month. Shopify order help comes with Growth.

Question 4

How is SimplyBoost different from a help desk like Intercom?

Accepted Answer

Intercom is a full help desk with ticketing, workflows and a large feature set, priced per seat plus a fee for each outcome its Fin AI agent handles. SimplyBoost is more focused. You get one AI agent across your website, WhatsApp and Instagram for a flat monthly price, with no per-seat or per-resolution fees. If you already use Zendesk, Freshdesk or Gorgias, SimplyBoost can open a ticket there when it hands a conversation over.

Question 5

Can the AI capture and qualify leads, not just answer support questions?

Accepted Answer

Yes. During a conversation the agent can ask for a name, email, phone number or company, and you choose up to three of these as required. Each lead gets a score from 0 to 100, labelled hot, warm or cold, along with the channel it came from. You get an email for every new lead and can export the list as CSV. Actions and webhooks send leads on to HubSpot, Salesforce, Google Sheets or your own systems, with ready-made templates.

Question 6

Can SimplyBoost book meetings and appointments automatically?

Accepted Answer

Yes, in website chat. Connect your Google Calendar and the agent checks when you are free, creates the event and sends the customer a confirmation email. Booking works with Google Calendar only for now.

Question 7

Do I need to code, and how fast can I go live?

Accepted Answer

You don't need to write code. Installing the widget takes a few minutes with a script snippet, the WordPress plugin, the Shopify theme app embed or Google Tag Manager. Pages and documents you add are processed in the background, so it is worth testing a few questions before you switch the agent on for customers.

Question 8

Will SimplyBoost replace my support or sales team?

Accepted Answer

No. The agent takes care of the repeat questions about opening hours, shipping, pricing and the like. When a customer asks for a person, is unhappy, or raises a billing or legal issue, it hands the conversation to your team, and they can reply from the dashboard or from Slack.

Question 9

Is there a free trial, and what does SimplyBoost cost?

Accepted Answer

Every new account starts with a 7-day free trial that includes 100 AI replies, and you don't need a credit card. After that, Starter is €39 a month for 500 AI replies, Growth is €89 for 2,000 and Pro is €169 for 6,000. Paying yearly lowers those prices, and there are no per-seat fees.

Question 10

Can I customise the chat widget to match my website?

Accepted Answer

Yes. You can set the colours, font, logo and launcher, place the widget bottom right or bottom left, and write your own welcome message and starter questions. You can also have it open automatically after a short delay.

Question 11

How does pricing and AI model selection work?

Accepted Answer

Each plan has a flat monthly price and a set number of AI replies, and the AI model is included. You don't choose or pay for a model separately. Answers are generated with Google Gemini, and the agent only uses the sources you added to your knowledge base.

AI agent for customer support and lead generation

What the agent takes off your plate

Answers in seconds

Books the appointment

Knows where the order is

Covers the hours you are off

Add what you know

Add it to your site

Fill the gaps as you go

One agent for questions, leads and bookings. See it working.

Collect contact details while you chat

Answer questions as soon as they come in

Reply where your customers already message you

Let visitors book a time in the chat

Collect contact details while you chat

SimplyBoost at a glance

They comment. You DM. The agent takes it from there.

One agent, tuned to how your customers buy

E-commerce

Real estate

Healthcare & clinics

Automotive

Hospitality

Set it up once and use it on every channel

Website

WhatsApp

Instagram

Safe to put in front of your customers

Answers only from your content

Hands over to your team

Approved by Meta

Hosted in Europe

Try SimplyBoost with your own content

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